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BSOP 326 Week 1-7 All Discussion Questions (DEVRY)
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WEEK 1DQ 1 What is Total Quality Management
WEEK 1DQ 2 A System Perspective
WEEK 2DQ 1Dr. Deming’s 14 Points
WEEK 2DQ 2 Quality Philosophies, Awards, and Standards
WEEK 3DQ 1 TQM Leaders
WEEK 3DQ 2 Who is the Customer
WEEK 4DQ 1 TQM & Teams
BSOP-326 Week 4 High-Performance Work Systems – Midterm (DEVRY)
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1. (TCO 6) An effective leadership system is designed to accomplish all of the following, except _____. (Points : 5)
2. (TCO 6) The traditional approach to strategy deployment is which of the following? (Points : 5)
3. (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following? (Points : 5)
4. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 5)
5. (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality? (Points : 5)
BSOP-326 Week 7 Fujiyama Electronics Case Study (DEVRY)
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This case study looks at the behavior of a circuit board process though the use of Control Charts. At least two Control Charts will need to be constructed, and from them you will be asked to provide an assessment of what you see. A template to facilitate the construction of the Control Charts has been provided. You are not required to use this template. A tutorial that outlines the steps for this case is located in Doc Sharing.