Interpersonal Skills

The use and benefits of effective communication skills in nursing have been extensively researched and documented over the years. For example, Dougherty and Lister (2007), Kihlgren et al (1993), Boore (1978) and Hayward (1975) all highlighted potential pain-reducing implications and increasing recovery rates when patients are provided with additional information/communication about their diagnosis, prognosis, care and treatment.
“Communication forms the foundation of all nursing care, yet strangely; it is an area of nursing which has often been taken for granted or underestimated” (Macleod-Clarke, 1984). Macleod suggests that the communication within the nursing sector is often not thought as important to the relationship of patient care. Communication is the starting point of building relationships, nursing or otherwise, without establishing effective communication in the first instance, can have a negative effect on patient, nurse relations and cause negative outcomes.
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We are always communicating, whether we’re speaking or not. A well-known UCLA study found that only around 7% of the meaning of spoken communication came from words alone, 55% came from facial expression and 38% came from the way the words were said.
The use and benefits of effective communication skills in nursing have been extensively researched and documented over the years. For example, Dougherty and Lister (2007), Kihlgren et al (1993), Boore (1978) and Hayward (1975) all highlighted potential pain-reducing implications and increasing recovery rates when patients are provided with additional information/communication about their diagnosis, prognosis, care and treatment .Hamilton, S.J., Martin, D.J. (2007)
Referen
Sheldon, LK 2004, Communication for nurses: talking with patients, SLACK Inc, Thorofare, New Jersey, pp. 4,132.
If you can avoid misunderstandings, you will be able to know what others (your boss, your clients, or other people) are truly asking you or…