IT 284 UOP Course Tutorial / shoptutorial

IT 284 Entire CourseFor more course tutorials visit
www.shoptutorial.comIT 284 Week 1 CheckPoint 1: The Customer Service Model
IT 284 Week 1 CheckPoint 2: Computer Support Dependencies
IT 284 Week 1 Assignment: Defining Computer Support
IT 284 Week 2 CheckPoint: Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment: How to Communicate
IT 284 Week 3 CheckPoint: Using an ARS
IT 284 Week 4 CheckPoint: Defining the Customer
IT 284 Week 4 DQs
IT 284 Week 5 CheckPoint: Operational Differences
IT 284 Week 5 Assignment: The Needs of Customer and Customer Support Technicians
IT 284 Week 6 CheckPoint: Using Technology With Voice
IT 284 Week 6 DQs
IT 284 Week 7 Collaborative Assignment: On and Offsite Support Strategies
IT 284 Week 7 CheckPoint: Phone Etiquette
IT 284 Week 8 CheckPoint: Dissecting the Problem
IT 284 Week 8 DQs
IT 284 Capstone CheckPoint: Establishing Seamless Support
IT 284 Final Project: Handling Difficult Customers (powerpoint only)
IT 284 Final Project: Handling Difficult Customers (paper only)
——————————————————————————————————————————————————————————IT 284 Final Project: Handling Difficult CustomersFor more course tutorials visit
www.shoptutorial.comResource: Appendix A
Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common complaint behaviors and address how you would resolve them using the following concepts:
Consumer emotions
Ownership strategies
Self-control strategies
Adaptation
Mistaken customers
Problem customers
Research, using at least 3 references, and Write, in APA format, a 1,050- to 1,400-word paper identifying the significance of each of concept and the possible challenges that may arise during the resolution process.
Create a 10- to 15-slide…