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Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter©2012 Pearson Education2-1 Chapter 2: Constraints and
Challenges for the Global
Manager
• Contrast the actions of managers according to the
omnipotent and symbolic views
• Describe the constraints and challenges facing managers in
today’s external environment
• Discuss the characteristics and importance of organizational
culture
• Describe current issues in organizational cultureManagement, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter©2012 Pearson Education2-2 The Manager:
Omnipotent or Symbolic• Omnipotent View of Management – the view
that managers are directly responsible for an
organization’s success or failure.
• Symbolic view of Management – the view that
much of an organization’s success or failure is
due to external forces outside managers’
control.Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter©2012 Pearson Education2-3 Exhibit 2-1: Constraints on Managerial DiscretionManagement, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter©2012 Pearson Education2-4 The External Environment:
Constraints and Challenges
• External Environment – those factors and forces
outside the organization that affect its performance.
• Components of the External Environment
– Specific environment: External forces that have a direct
and immediate impact on the organization
– General environment: Broad economic, socio-cultural,
political/legal, demographic, technological, and global
conditions that may affect the organizationManagement, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter©2012 Pearson Education2-5 Exhibit 2-2: Components of External EnvironmentManagement, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter©2012 Pearson Education2-6 Environmental…